9+ hour, 8+ min ago  (499+ words) CANADA" Air Canada (AC) has launched a pilot program to accelerate the resolution of long-standing passenger complaints, as frustration grows over delays in the current system. The initiative seeks to ease pressure on regulators while offering travelers a faster path…...

1+ day, 10+ hour ago  (713+ words) MONTREAL - Air Canada has launched an alternative process to resolve compensation claims in a pilot project that seeks to avert the massive backlog at the country's transport regulator. Met with skepticism by consumer rights advocates, the move hints at mounting…...

15+ hour, 49+ min ago  (890+ words) Air Canada planes sit on the tarmac at an airport. The airline is launching a new pilot project for dealing with customer complaints, but experts and passengers aren't sure if it will help. Pilot project comes amid massive backlog of…...

16+ hour, 13+ min ago  (298+ words) On Wednesday, the airline announced that it is testing a new pilot of an Alternative Dispute Resolution (ADR) process that aims to settle passenger claims for compensation filed under the APPR more quickly. "Everyone wants a swift and satisfactory resolution…...

14+ hour, 20+ min ago  (211+ words) Mexicana de Aviaci'n announced the acquisition of 15 new aircraft as part of its expansion strategy, aiming to strengthen its route network and increase operational capacity in the coming years. The new fleet will include Embraer E190-E2 and E195-E2 aircraft, which are set…...

1+ day, 15+ hour ago  (902+ words) The Canadian Union of Public Employees says the federal government's probe into allegations of unpaid work in the airline sector is not taking workers' arguments seriously. Ottawa launched an investigation of the sector in August 2025, when negotiations between Air Canada…...

23+ hour, 43+ min ago  (667+ words) Air Canada is test-flying a new dispute resolution process to address passenger complaints. The airline will ask 500 randomly selected passengers who have claims pending with the Canadian Transport Agency's (CTA) dispute process if they would voluntarily transfer their claim to…...

1+ day, 34+ min ago  (463+ words) Aviation Reporter - An English graduate and an avid writer. Whilst studying for her degree Lorna undertook a work placement at the BBC which cultivated an interest in journalism. After graduating she embarked on a career in the civil service but…...

16+ hour, 23+ min ago  (256+ words) Visa HQ Facing a record 96, 000 passenger-rights complaints before the Canadian Transportation Agency (CTA), Air Canada has launched a pilot that diverts 500 cases to an independent arbitrator funded by the airline Announced 8 April, the scheme is run by U. K. -based CDRL Group…...

1+ day, 1+ hour ago  (129+ words) CBC Air Canada tests settling compensation claims with 3rd party arbitrator To speed up long compensation claim wait times, Air Canada is now testing a system using a third-party arbitrator to settle each case within 90 days. But some critics worry the…...